Maybe you know it as Secret Shopper or Mystery Shopper — in any case, a Call Audit gives you insight into how your team performs on the phone.
Let Convirza scorecards give the feedback – removing you and emotion from the process.
Don’t let a bad call lead to a bad review.
Schedule a call audit and hear how your team is doing today.
The Call.
We’ll mystery shop call and record your team with a primary product or service request.
The Analysis.
The recorded call will be analyzed by Convirza’s Conversation Analytics engine and Mystery Shopper Call Audit performed by a Call Expert.
The Results.
We’ll schedule time with you to review the Call Audit results and share best practices.
Make a genuine, polite connection with the caller.
✅ Agent name
❌ Caller name
Be the expert the caller is trying to reach.
❌ Determine needs
✅ Ask clarifying questions
✅ Restate customer needs
Consultative for the right product or service.
✅ Build credibility – we’ve done this for 17 years
❌ Take ownership
✅ Benefit before Price
The end goal. Close the deal and show gratitude.
✅ Ask for the business
❌Purchase
✅ Schedule Appointment – Specific Date/Time
✅ Thank you – we appreciate your business
Book A Quick 15 Minute Call,
And We’ll Show You How To Unlock The Power Of Every Conversation.
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